**Shopping and Delivery Policy**
Effective Date: 1.5.2025]
Welcome to **art.ooom.in**. This Shopping and Delivery Policy explains how orders are processed, shipped, and delivered when you purchase art or related products from our website.
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### 1. Order Processing
* **Order Confirmation:** Once you place an order, you will receive a confirmation email with the order details.
* **Processing Time:** Most orders are processed within **2–5 business days**. Custom or made-to-order items may take longer, which will be specified on the product page.
* **Order Changes:** Changes or cancellations can only be made within **24 hours** of placing the order by contacting us at **WhatsApp **.
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### 2. Shipping
* **Shipping Locations:** We currently ship within **India**. For international orders, please contact us before placing your order.
* **Shipping Partners:** We use trusted courier services like **Delhivery, Bluedart, and India Post** for domestic delivery.
* **Estimated Delivery Time:**
* **Metro cities:** 3–7 business days
* **Other areas:** 5–10 business days
* **Remote locations:** May take longer
* **Shipping Charges:** Shipping costs are calculated at checkout and vary depending on the delivery location and product weight. Some orders may qualify for free shipping, which will be indicated on the product or checkout page.
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### 3. Tracking Orders
Once your order has been shipped, you will receive an email with a **tracking number** and a link to monitor your package status.
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### 4. Packaging
We take great care in securely packaging all artwork and products:
* **Framed art** is bubble-wrapped and packed in hardboard boxes.
* **Prints and unframed art** are shipped in protective tubes or flat mailers.
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### 5. Delivery Issues
* **Delayed Deliveries:** While we strive to meet delivery timelines, delays may occur due to weather, courier disruptions, or unforeseen events.
* **Incorrect Address:** Please ensure your shipping address is correct. We are not responsible for delays or losses due to incorrect or incomplete addresses.
* **Lost or Damaged Items:** If your package is lost or arrives damaged, contact us within **48 hours** of delivery with photos and order details at **www.ooom.in@gmail.com
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### 6. Digital Downloads (if applicable)
For digital products:
* Files will be delivered via email or download link immediately after payment.
* No physical shipping applies to digital items.
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### 7. Contact Us
For any questions regarding your order or delivery, please reach out to:
WhatsApp 9073935699
**Phone:** \[Insert Contact Number9093735699]
**Website:** [https://art.ooom.in]
