Here’s a clear and professional **Cancellation and Refund Policy** for your website **art.ooom.in**. You can copy and paste this into your
**Cancellation and Refund Policy**
At **art.ooom.in**, we strive to ensure that our customers are fully satisfied with their purchases. However, due to the nature of our products and services, we have the following policy in place regarding cancellations and refunds:
### 1. **Order Cancellation**
* **Custom or Commissioned Artwork**: Once an order for custom or commissioned artwork has been confirmed and production has begun, it cannot be canceled or refunded.
* **Physical Art Products**: Orders for physical artwork (prints, originals) can be canceled within **24 hours** of purchase, provided the item has not yet been shipped.
* **Digital Downloads**: All sales of digital products are final and non-refundable once the download link has been sent or accessed.
### 2. **Refunds**
* Refunds are only offered under the following conditions:
* The product received is **damaged or defective**.
* The product received is **significantly different** from the description or preview.
* Refund requests must be made within **7 days** of receiving the product.
* To request a refund, please email us at **[www.ooom.in@gmail.com](mailto:www.ooom.in@gmail.com)** with your order number, details of the issue, and clear photographs if applicable.
### 3. **Return Shipping (if applicable)**
* If a physical product needs to be returned, the customer is responsible for return shipping unless the item was received in a damaged or incorrect condition.
* Items must be returned in their original condition and packaging.
### 4. **Processing Time**
* Approved refunds will be processed within **7-10 business days**, and the amount will be credited back to the original method of payment.
### 5. **Non-Refundable Items**
* Gift cards or promotional purchases.
* Customized or personalized artwork once production has started.
* Downloaded digital files.
If you have any questions or concerns regarding this policy, feel free to contact us at **[www.ooom.in@gmail.com](mailto:www.ooom.in@gmail.com)**.
